Course Curriculum
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1
Chapter 1
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Introduction to Customer Service
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2
Chapter 2
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Culture of Service
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3
Chapter 3
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Verbal Communication Skills
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4
Chapter 4
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Non-verbal Communication Skills
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5
Chapter 5
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Listening to Customers
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6
Chapter 6
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Service Breakdown and Service Recovery
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7
Chapter 7
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Customer Service and Diversity
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8
Chapter 8
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Technology
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9
Chapter 9
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Customer Loyalty
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10
Chapter 10
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Golden Rules of Customer Service
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